Service Terms and Conditions

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Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you fill out a form or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
      • On our Privacy Policy Page
Can change your personal information:
      • By chatting with us or by sending us a support ticket
      • Others
private message
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      • Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions
To be in accordance with CANSPAM, we agree to the following:
      • Not use false or misleading subjects or email addresses.
      • Identify the message as an advertisement in some reasonable way.
      • Include the physical address of our business or site headquarters.
      • Monitor third-party email marketing services for compliance, if one is used.
      • Honor opt-out/unsubscribe requests quickly.
      • Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
[email protected] and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

www.thatsdelishperth.com
3 larkspur cross
yangebup,, wa 6164
Australia
[email protected]
0400601071
Last Edited on 2017-03-28
1.Your initial deposit is required to reserve your date and is NON REFUNDABLE, this also acknowledges that you accept the terms and conditions as illustrated in this service agreement. Minimum deposit is 20% of total cost.
2. Full payment is due 30 days before your event date. Should you fail to complete all payments and deposits required prior to the deadlines illustrated in this contract, NO cake will be made and your order will be cancelled.
3. Orders made within 30 days of the event date will require full payment to confirm your booking.
5. Should you change your mind on the design or type of cake you want, you may do so up to 30 days before your event date. Please note any changes made MAY occur additional charges based on current pricing. Changes made after the 30 day deadline, may not be possible, and are at the discretion of Luxx Weddings & Events and That’s Delish. You will be issued an new invoice to reflect these chances. Normal payment conditions apply.
6. Deposits received for the hire of equipment will be returned once the equipment is returned to the event planner or cake artist. If damage or lost your deposit will not be refunded.
7. A minimum charge of $80 is applied to all cakes for Delivery and Setup on the day of the event. Delivery and set up is always arranged by That’s Delish and is Not Negotiable. This $80 fee covers delivery to your venue (Perth metro and outer suburbs) This zone for delivery includes up to 100km from the cake artists house (Yangebup). Additional charges for delivery beyond 100km will be charged at $10 per 20km.
8. That’s Delish is not responsible for any damage to the cake after set up is complete. Cakes are heavy and require a sturdy table at your venue, and weather conditions in Perth may not be suitable for your cake to be displayed outside. All cakes are required to be displayed in a temperature controlled room, the optimal temperature of 24℃ or below, this will ensure your cake is not affected by the weather conditions.
9. Whilst That’s Delish is open to cater for specific dietary requests, the machinery used does come in contact with milk, wheat, cocoa, soy and other allergy causing ingredients. It is the responsibility of the client to advise us if they require and specific dietary cakes, and although That’s Delish will take every precaution necessary to cater for requests, completely FREE of milk, wheat, nuts, cocoa soy etc. cannot be guaranteed e.g. some packaging may state ‘May contain traces of “ It is the responsibility of the client to advise their guests of this above statement.
10. Any cake designs featured in magazines or on the internet, if labelled with a maker’s mark, may fall under copyright laws. Every cake we make is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
11. Should you want the exact cake, That’s Delish may be required to ask permission to replicate from the original maker, therefor it is said that I can make that cake with a few slight changes to make it
unique. Any original creations by That’s Delish are the property of That’s Delish.
12. Every effort is made to complete your cake to your expectation. We encourage the use of pictures or cakes to create inspiration to provide a guide to the final look. Please be aware that blues and purples, in any shade, in Australia, cannot be guaranteed. Due to changes in the making of the colours they are now unstable and will change colour when exposed to direct light. Humidity will also influence sugar flowers and figurines. Made well ahead of time and applied to the cake completely set, humidity which cannot be predicted will cause these to become soft again and may look wilted. Every effort will be taken to avoid disappointment with the overall look.
13. Fresh flowers can be applied to your cake, however there are rule as to what flowers and how they can be used. That’s Delish is not a florist so it is up to you to discuss with your florist if the flowers are safe to use. Fresh flowers on cakes are considered decoration only and are not edible. We will take responsibility to work with your florist in the application of the flowers and provide the appropriate barriers to make sure your cake remained edible. Typically, the cake is delivered undecorated and flowers applied on site. Once we are satisfied and leave the venue we are no longer
responsible if the cake or flowers are moved.
14. Photos taken by That’s Delish of the cake during and at completion of set up are the property of That’s Delish. These images are used for reference and/or promotion of my business without compensation to the client. 
15. We promise to do everything in our power to deliver you a cake that exceeds your expectations, however in the event there is an issue with the cake or you are unhappy for any reason you must
contact Thats Delish immediately so that your concerns can be addressed.
16. Cancellation and Refunds - If cancellation occurs within 30 days of your intended event date, there will be no refunds to any payments made (including the deposit). If cancellation occurs within 60 days of your event, no deposit will be reimbursed with up to 50% of the total amount paid till date forfeited. By paying a deposit for the services of That’s Delish, the client agrees that once paid, the deposit is non-refundable. If an event is required to be postponed for any reason, arrangements may be agreed for an alternative date (subject to availability). However, full payment of quoted price for services must be received 30 days prior to the initially booked event date. Failure to do so will render this service agreement null and void with no alternative date for services initially engaged being rescheduled for the client.
17. LIABILITY: You agree to assume full responsibility for your event guests and agree to indemnify and hold That’s Delish harmless from and against all bodily injury, property damage or
consequential damages which may result from That’s Delish services and provision of your event cake. We are not responsible for any damage to the cake, or shortage of cake, caused by a guest,
caterer, or any other person not employed by That’s Delish.
18. In the event of transportation problems, delays in product delivery, severe weather conditions, acts of God, illness, or other causes beyond our control, That’s Delish will do everything possible to provide you with your cake as requested.



Service Agreement

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